Refund Policy

Thank you for choosing Dani Handcraft and our unique handmade clay art. Our goal is to ensure a fulfilling experience for all our customers, both in the EU and internationally. Please find below our refund policy which considers the nature of our products and complies with online sales regulations.

Standard Products

For customers within the EU, in compliance with the Consumer Rights Directive, you are entitled to a 14-day refund period. If you wish to return a standard, non-customized product for any reason within 14 days of receiving it, please contact us at info@danihandcraft.com. The item must be returned in its original condition and packaging. If it is not returned in its original condition and packing no refund will be possible. Please note that return shipping costs are the responsibility of the customer, and the original shipping costs cannot be refunded. Dani handcraft will examine the product as soon as it has been returned and contact you via email.

Custom Orders

Custom orders, including commissioned art tailored to your specifications, are exempt from the 14-day return period due to their personalized nature. These sales are considered final upon payment but rest assured, we are committed to ensuring that you are satisfied with your product.

Should there be any issues or concerns with your custom order, we encourage you to contact us directly. We are dedicated to working with you to resolve any issues in a manner that respects the nature of custom-created art.

Damaged or defective product

If you receive a defective or damaged item, irrespective of your location and if it is custom made or standard product, please contact us within 24 hours after receiving it with details of the product and the defect, along with clear pictures showing the damages and defects and the packaging. We will review your claim and notify you within 72 hours about eligibility for a refund or replacement. Eligible claims will lead to a replacement or refund of the purchase price via the original payment method.

Additional Information

International Orders: Customers outside the EU should be aware that return and refund policies may differ. We advise international customers to contact us for any concerns before making a purchase.

Contact and Claims: For all concerns, returns, or claims, please reach out to us at info@danihandcraft.com. Include your order details and a description of your issue for a swift resolution.

Your trust and satisfaction with our products and services are crucial.